Renaissance New York Times Square Hotel

Location, Clean, Comfortable

The staff were amazing, especially Tammy on the front desk and Mohammed at the restaurant. Housekeeping and reception were all amazing too. They helped us so much and made our stay so much better with their kindness and patience. The location of the hotel was perfect to us and it was easy to get to many places as it was in the middle of everything. I had to pop out a couple of times by myself but felt safe as the location of the hotel was right on the main road close to everything. We walked to central park which only took about 15 mins which was lovely for the children. Breakfast was delicious with a good selection to choose from for us and the kids. We would definitely stay here again! Thank you so much for everything xxx

Brilliant location near Times Square. Lovely staff. Comfortable beds.

The staff are very hospitable and provided unmatched customer service. Destiny at the front desk is AMAZING and represents the brand extremely well. She is professional and her personality makes you feel welcomed and right at home. Omar with the concierge helped us out tremendously! He has amazing interpersonal skills and communication was very clear. His insights were invaluable! All of the staff were so kind, patient, and pleasant! The location is top tier. Literally steps from what you see as "the" Times Square. The hotel is surrounded by restaurants and eateries, close to the subway, and gives you all the access you need to navigate the city quickly, safely and enjoyably. The food and beverage credit is an excellent touch. The menu is limited, but enough options for a nice meal when you're late coming in or just don't feel like the hustle and fuss of the busy streets. Make good use of the destination fee! The included central park bike tickets were a fave for us. The check in and out process was efficient. Bikes were in good condition. There was a nice breeze and the trek wasn't too bad for those with at least a moderate exercise level. A few uphill pushes, but good workout nonetheless.

The location was perfect in times square, walking distance to most places and a subway close by although we didn't like to use this often. We only used the bar area once for a drink but the food looked really good. Our room was a good size for the price and in New York, we had the King Room and it was clean. The staff were also kind.