Renaissance New York Times Square Hotel

The hotel had a great location and many amenities that made my stay enjoyable.

The staff are very hospitable and provided unmatched customer service. Destiny at the front desk is AMAZING and represents the brand extremely well. She is professional and her personality makes you feel welcomed and right at home. Omar with the concierge helped us out tremendously! He has amazing interpersonal skills and communication was very clear. His insights were invaluable! All of the staff were so kind, patient, and pleasant! The location is top tier. Literally steps from what you see as "the" Times Square. The hotel is surrounded by restaurants and eateries, close to the subway, and gives you all the access you need to navigate the city quickly, safely and enjoyably. The food and beverage credit is an excellent touch. The menu is limited, but enough options for a nice meal when you're late coming in or just don't feel like the hustle and fuss of the busy streets. Make good use of the destination fee! The included central park bike tickets were a fave for us. The check in and out process was efficient. Bikes were in good condition. There was a nice breeze and the trek wasn't too bad for those with at least a moderate exercise level. A few uphill pushes, but good workout nonetheless.

This hotel was in the center of Times Square…close to many restaurants, stores, and even near the stops for the hop off/hop on buses. The rooms were bigger than I expected since the previous hotel rooms I’ve stayed at in New York City have been smaller. Facility and rooms were clean and well kept. The views from the restaurant were all great! Literally in the center of it all!

Excellent location on 7th avenue right next to Times Square. The rooms are spacious and very clean. The staff are extremely helpful and friendly. They have very fast lifts to their top level rooms. They gave us 2 complimentary tickets to the statue of liberty and discounts for breakfast.

The location was central to places we wanted to explore, the bar staff ( a lady) was very accommodating with requests, the concierge was very helpful in booking our airport pickup and maintained professionalism. The cleaning staff too were really helpful with our requests.